vTigerSpain Customer Portal
At vTigerSpain, our priority is to provide you with an agile, transparent, and efficient service. For this reason, we are pleased to offer you our Customer Portal, a centralized tool where you can manage all your interactions with us independently and in real time.
Below, we explain how to make the most of this platform.
1. Everything under control: The "Tickets" dashboard
The main section of the portal (as shown in the image) is the Tickets module. IncidenciasHere, you can view the complete history of your support requests, technical inquiries, or new requirements.
Full visibility: You can choose between viewing 'Mine Only' (your own tickets) or 'Across the Company,' allowing multiple team members to stay informed about ongoing requests.
Real-time status: In the 'Status' column, you can check whether your ticket is Open (in progress) or Closed (completed).
Assignment: You will know at all times which technician from our team (such as Francisco Castillo, Eleanny, or Diego Reyes) is working on your case.
2. How to open a "New Ticket"
If you need help, the process is very simple:
Click on the blue button «New Ticket».
Fill in the title and description of your request.
Once created, our team will receive an automatic notification to start working on it. No more lost emails or waiting on the phone!
3. Invoices, Documents, and Resources
In addition to tickets, the portal serves as your personal administrative hub. Through the top tabs, you will be able to access:
Invoices: Download your service invoices at any time without having to request them via email.
Documents: Access manuals, shared guides, or contracts linked to your account.
FAQ and Resources: Consult our knowledge base to resolve common questions instantly.
4. Advanced Features for Your Convenience
Export Data: Need a report of your tickets for an internal meeting? Use the «Export Incidencias» button to download the list in Excel/CSV format.
Quick Filters: Use the search bar and the 'Priority' filters to quickly locate those items that require urgent attention.
Traceability: In the 'Hours' column, you can see the time spent on each task, ensuring total transparency in our service delivery.
Advantages of Using the Client Portal
24/7 Availability: Submit your requests at any time, even outside of business hours.
Centralized History: No more searching through your inbox; all communications and solutions provided are saved in one single place.
Direct Communication: By commenting within a ticket, you speak directly with the assigned technician.
Don't have your login credentials yet? If you are not yet using the vTigerSpainportal, contact our support team and we will provide your username and password. Start managing your projects professionally today!
