Servicios de Desarrollo Consultoría Implantación y Formación en vTiger CRM Open Source

vTiger CRM Adaptation for Courier and Logistics Companies

Logistics CRM: The Speed of Your Delivery Starts with Your Customer Management.

Software based vTiger CRM Open Source for the management of express transport, courier and parcel delivery companies, and e-commerce management.

We have developed a vertical platform based on vTiger CRM for new transport franchises. In this way, we support the sector and make the latest software technologies available to it. CRM para el sector del transporte.

Core Administration Modules

  • Fleet Management

    Easily keep track of your fleet's vehicle data to receive alerts when insurance and vehicle inspections expire.

  • Seamlessly manage collections and deliveries from any location.

    The courier has both web access to the system and an Android application for collecting customer signatures and proof-of-delivery photos.They receive all events related to collections, assigned shipments, and tasks in real-time.

  • Refund Management

    This module records the individuals or contacts who are students linked to each of the accounts. Every contact/student is related to an Account, which is the company they work for. The contact/student has specific email, phone, and address details that may be different from those of their associated Account.

  • Collections and Remittances

    We offer a receipt module that will allow you to manage collections and issue remittances to the bank, making the collection process easier than ever.

  • Rate Management

    Generate rates with our calculator for your clients. Manage the prices and margins associated with each client in a practical and easy way. Exporting rates to PDF in a visual format (logo, customized tables, service selection, etc.) will allow you to better manage your business.

  • Control panel for your clients

    It offers a Customer Portal that strengthens your commercial proposition by making your service more accessible, practical, and useful, providing the tools necessary to streamline every shipment.

  • Package Control

    Control and label shipment packages. With our package or order management tool, it's easy to know at all times which shipments aren't labeled and track the existence of each package.

  • Courier Management

    The courier has both web access to the system and an Android application for collecting customer signatures and proof-of-delivery photos.They receive all events related to collections, assigned shipments, and tasks in real-time.

  • Manifested to Multiple Carriers (or Providers)

    The system integrates with most courier networks, offering a unified environment where you can work simultaneously with multiple networks. It simplifies client management and invoicing. Manifesting with networks such as SEUR, TourLine, ENVIALIA, ASCENDIA, GLS, UPS, TNT, FEDEX, DHL, and other integrations.

  • Billing Management

    Invoice your courier services conveniently, automatically, and easily. With just one click, you can export and email invoices, and your clients will have them available in their customer profile or sent to their email. Creating, updating, and modifying invoices is simple, with a multitude of configuration options to adapt to your client's needs.

  • Own Distribution Management

    Complete management of your own shipping packages, pickup and delivery, statuses, incidents, images, pods, and public web tracking. Don't rely on external messaging software. Enjoy the features of your own messaging network without relying on third-party networks.

  • Customer Service Ticket Management

    Keep track of customer requests and issues in an organized and simple way. Automatic ticket creation via customer emails. Messages, replies, images, internal notes, categories, etc. We have an Android app so couriers can manage each ticket and collect the customer's signature during delivery.

Optimización de la Gestión Financiera

Aquí tenemos otros módulos desarrollados para tí.

  • Survey Module

    Record the satisfaction surveys sent to us by customers

  • Documents Module

    Manage documents that can be associated with Accounts, Contacts, Pre-contacts, Opportunities, Quotes, Invoices, and other core modules. All document management can be structured into folders. These documents can be attached to emails from the tool itself.

  • Módulo de Precontactos

    Register a database of potential people who can do business with us. We can associate tasks and events for sales visits or calls with these leads in the Calendar.

  • Ticket Module

    This module registers the set of post-sales incidents (or issues) related to client Accounts or Contacts.Given an incident, it passes through different statuses (pending, in progress, resolved). Incidents can be automatically opened in vTiger by an email sent by a client or by registration from the Client Portal module.

  • Invoice Module

    Records the set of sales invoices issued to customers (accounts). Each invoice can be associated with an initial quote generated from it, or with an order.

  • Módulo de Control de usuarios y permisos

    Manage users by assigning profiles and permissions. Use roles and users to control who does what and the different levels of access to information.

  • Módulo de Tareas y Mensajes

    Complete internal messaging management system and task assignment and management for the team that allows for more efficient work organization without the need for calls, sending emails, or losing information.

  • Módulo de Gestión Comercial

    The sales team has a tool for registering new clients and applying calculated rates for each client. With the customizable rate generation exported in PDF and the generation of dynamic documents, the steps for registering a client are reduced to a minimum.

Do you need more information?

At vTigerSpain.es, we have specialists available to help you. Free consultation.

Ask us for a demonstration to see it firsthand.

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