{"id":1701,"date":"2020-05-12T09:57:19","date_gmt":"2020-05-12T09:57:19","guid":{"rendered":"https:\/\/www.vtigerspain.es\/?p=1701"},"modified":"2020-05-12T09:57:19","modified_gmt":"2020-05-12T09:57:19","slug":"gestion-de-intervenciones-y-control-de-accesos-de-vtigerspain-para-vtiger-crm","status":"publish","type":"post","link":"https:\/\/www.vtigerspain.es\/en\/gestion-de-intervenciones-y-control-de-accesos-de-vtigerspain-para-vtiger-crm\/","title":{"rendered":"Gesti\u00f3n de Intervenciones y Control de Accesos de vTigerSpain para vTiger CRM"},"content":{"rendered":"<p>Recientemente hemos completado el desarrollo de una \u00faltima versi\u00f3n 16 de la aplicaci\u00f3n <strong>app Android<\/strong> para la gesti\u00f3n de tickets de soporte en M\u00f3dulo de app Android de <strong>vTiger CRM<\/strong> para gesti\u00f3n de m\u00f3dulo de Incidencias o Tickets y control de fichajes de accesos de empleados.<\/p>\n<p>A trav\u00e9s de una aplicaci\u00f3n Android programada a la medida el operario puede llevar una gesti\u00f3n de tickets, meter comentarios, abrir nuevos tickets, cambiar el estado de resoluci\u00f3n de los mismos, recoger la firma de aceptaci\u00f3n del parte de trabajo del cliente y realizar igualmente los fichajes de entrada y salida de RRHH necesarias por ley de registrar.<\/p>\n<p>At <strong>vTigerSpain<\/strong> somos especialistas en el desarrollo de aplicaciones basadas en Android para que nuestros clientes puedan realizar el proceso de imputaci\u00f3n y firma de los partes de trabajo a trav\u00e9s de una app la cual se conecta por webservices contra el API que hemos adaptado de<strong> vTiger CRM<\/strong> Open Source para la gesti\u00f3n de las intervenciones o tickets de soporte.<\/p>\n<p>Esta aplicaci\u00f3n b\u00e1sicamente permite acceder al listado de intervenciones (partes de trabajo o tickets) que los distintos t\u00e9cnicos van imputando con los distintos servicios que se han registrado tras la prestaci\u00f3n de los mismos a sus clientes. As\u00ed se realiza un proceso de cierre de la intervenci\u00f3n (parte de trabajo o ticket) y se recoge la firma manual del cliente para dejar estampada la misma junto a un <strong>PDF<\/strong> generado autom\u00e1ticamente en el proceso de firmado de la intervenci\u00f3n.<\/p>\n<p>Con esto en <strong>vTiger CRM<\/strong> queda registrado el mismo como una intervenci\u00f3n y es subido el fichero <strong>PDF<\/strong> con la intervenci\u00f3n firmado para la posible consulta o descarga por parte de los clientes a futuro.<\/p>\n<p>As\u00ed todas estas intervenciones firmadas registradas como intervenciones est\u00e1n listos para ser facturadas por el departamento de administraci\u00f3n donde ya se dispone del justificante firmado.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/C_QqcXehOEBNsBrdGviqsOY4LjdE_RRXdDWYTmXN0uhmuObxEdfE6bE5pdDpOKSRmw=w720-h310-rw\" border=\"0\" \/>\u00a0\u00a0 <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/NgFThvR3AEFZOb6A66sGS0Tw2awazoxxW4R-IkQsQVSQAo88kZ1Y3rSK7WowaBqnSPw=w720-h310-rw\" border=\"0\" \/>\u00a0\u00a0 <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/gDfVsnxn3hwZ9qWD9VAnYx-KPTKlzFUt3_0lMyugE_IG6acuRN7xufqDbHI56-Dh=w720-h310-rw\" border=\"0\" \/>\u00a0\u00a0 <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/pSNUm7xVtooX_ep7J4EhP3wJ2fgE2njFcsG2zP9X6QqfuQiEqiITwhBjopOLuYh7NEYf=w720-h310-rw\" border=\"0\" \/>\u00a0\u00a0 <img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/RWugKmLIXpx_n7oPHERzvvABaAJNLRqCVf7puXEKt8rXNdClOw-5TbgJmDoLSz58z30=w720-h310-rw\" border=\"0\" \/><\/p>\n<form action=\"https:\/\/calendly.com\/vtigerspain\"><input style=\"padding: 20px; font-size: 20px;\" type=\"submit\" value=\"Request a demo\"><\/form>","protected":false},"excerpt":{"rendered":"<p>Recientemente hemos completado el desarrollo de una \u00faltima versi\u00f3n 16 de la aplicaci\u00f3n app Android para la gesti\u00f3n de tickets de soporte en M\u00f3dulo de app Android de vTiger CRM<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[16],"tags":[],"class_list":["post-1701","post","type-post","status-publish","format-standard","hentry","category-noticias"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/posts\/1701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/comments?post=1701"}],"version-history":[{"count":1,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/posts\/1701\/revisions"}],"predecessor-version":[{"id":1702,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/posts\/1701\/revisions\/1702"}],"wp:attachment":[{"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/media?parent=1701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/categories?post=1701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vtigerspain.es\/en\/wp-json\/wp\/v2\/tags?post=1701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}